Peplink Balance 5000 EC Warranty and Licenses

Peplink Balance 5000 EC Warranty and Licenses

Regular price$3,999.00
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Part Number: PRM-W-1Y

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Description:  Balance 5000 EC Licenses, Add-ons, Warranties and Accessories


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  • Description

Balance 5000 EC Licenses, Add-ons, Warranties and Accessories.

Peplink PrimeCare W and PrimeCare+ W are comprehensive support and maintenance packages designed to enhance the ownership experience of Peplink devices. They provide a range of services and benefits to ensure that your network operates smoothly and efficiently. Here's a breakdown of what they typically include:

Peplink PrimeCare W:

  • Firmware Updates: Access to the latest firmware updates, which include new features, performance improvements, and bug fixes.
  • Technical Support: Access to Peplink's technical support team for assistance with setup, configuration, and troubleshooting.
  • Hardware Warranty: Extended hardware warranty coverage beyond the standard warranty period.
  • Software Features: Access to certain software features and capabilities that may not be available without a PrimeCare subscription.

Peplink PrimeCare+ W:

PrimeCare+ W includes all the benefits of PrimeCare W, plus additional features and services:

  • Advanced Hardware Replacement: Expedited hardware replacement service in case of device failure.
  • Priority Support: Higher priority access to the technical support team, ensuring faster response times.
  • InControl 2 Premium Features: Access to premium features within Peplink's InControl 2 cloud-based management platform.
  • Additional Software Features: Access to additional software features and capabilities beyond those included in PrimeCare W.

 

SmartCare Warranty

Peplink SmartCare optional extended warranty packages provide customers with Incontrol2 cloud management licensing, software updates, firmware updates, and extended factory warranty support with Advanced Replacement support for devices deemed defective by Peplink's warranty support department. SmartCare is a cost effective and convenient way to extend the warranty coverage of your Peplink device for customers who need Advanced Replacement services, and for customer's who have a Peplink device that is out of warranty and require warranty re-instatement. Warranty and license purchases are non-refundable due to manufacturer policies.

  • Technical Support via Support Ticket via Peplink
  • Firmware Upgrades
  • InControl2 Cloud Management
  • Hardware Warranty with Advanced Replacement (a fully-refundable deposit may be required to cross-ship replacement device)
1 Year of EssentialCare Included!

Peplink EssentialCare optional extended warranty packages provide customers with Incontrol2 cloud management licensing, software updates, firmware updates, and extended factory warranty support for devices deemed defective by Peplink's warranty support department. EssentialCare is a cost effective and convenient way to extend the warranty coverage of your Peplink device for customers who do not need advanced replacement support. Note that EssentialCare cannot be purchased for devices outside of existing warranty. Warranty and license purchases are non-refundable due to manufacturer policies.

  • 1-Year EssentialCare included with new Peplink device purchase
  • Technical Support via Support Ticket via Peplink
  • Firmware Upgrades
  • InControl2 Cloud Management
  • Hardware Warranty (requires device to be returned to Peplink prior to replacement being sent out)
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