Refund policy

We serve a wide range of customers, from individual shoppers purchasing through our website to businesses placing larger or custom orders. Because of this, different terms may apply depending on the type of order you place. Most standard purchases made directly through our website are covered by our 30-day return policy. However, larger, bulk, corporate, special order, or credit-based purchases may be subject to different terms, including restocking fees, return restrictions, or payment conditions. The sections below outline how orders are classified and which policies apply.

Order Classification and Applicability of Terms

For purposes of these Terms, orders are classified as follows:

1. Standard Ecommerce Orders (Retail Orders)

Orders placed through Seller’s website (including MobileMustHave.com) that are:

    • Paid in full at the time of purchase; and
    • Not designated as corporate, bulk, special order, or subject to credit terms

These orders are governed by the Returns, Refunds, and Shipping Policy set forth below and are not subject to the Restocking and Credit Terms provisions except as expressly stated therein.

2. Corporate, Bulk, Credit, and Special Orders

Orders that meet any of the following criteria:

    • Total order value exceeding $10,000
    • Orders placed under approved credit terms (e.g., Net terms)
    • Bulk, enterprise, or negotiated transactions
    • Custom-configured, made-to-order, or special order items
    • Any order designated by Seller as “corporate” or “special order”

These orders are governed by the Credit Terms, Restocking Policy, and Deposit Provisions set forth below and may not be eligible for return except as expressly approved by Seller.

Payment Terms

All invoices are due and payable in accordance with the terms stated on the applicable invoice (e.g., Net 30), unless otherwise agreed to in writing. Any amounts not paid when due shall be considered past due.

Late Payment Fees

Any past due balance shall accrue a late payment charge at a rate of 3.0% per month (or the maximum rate permitted by applicable law, if less), calculated on the outstanding balance from the due date until paid in full. Such charges shall accrue daily and be billed monthly.

Seller reserves the right, upon any past due balance, to:

  • Suspend or delay shipments
  • Revoke or modify credit terms
  • Require prepayment for future orders

Collection Costs and Pass-Through Fees

Customer agrees to pay all reasonable costs incurred by Seller in collecting any past due amounts, including but not limited to:

  • Collection agency fees
  • Attorneys’ fees and legal expenses
  • Court costs

In addition, Customer agrees that any fees, penalties, carrying costs, or other charges imposed on Seller by its suppliers, lenders, or creditors as a result of Customer’s non-payment or delayed payment may be passed through to Customer, to the extent permitted by law.

Restocking and Order Cancellation Policy (Corporate, Bulk, Credit, and Special Orders Only)

This section applies only to Corporate, Bulk, Credit, and Special Orders as defined above.

All such sales are final unless otherwise approved in writing by Seller.

For any approved return, cancellation, or refused shipment:

  • A minimum restocking fee of 15% shall apply

Additional charges may apply for:

  • Damaged, used, or incomplete returns
  • Missing components or packaging
  • Shipping, handling, and inspection costs

Seller reserves the right to deny any return request at its sole discretion.

Deposits, Non-Payment, and Allocation of Funds (Corporate, Bulk, Credit, and Special Orders Only)

Customer acknowledges that any deposit or prepayment made in connection with an order (“Deposit”) is intended to secure inventory, production capacity, and/or pricing.

If Customer fails to pay any remaining balance when due, Seller may, at its sole discretion and without further notice:

1. Apply Deposit to Outstanding Obligations

Apply all or any portion of the Deposit to:

    • Any accrued late fees or carrying charges
    • Restocking fees
    • Storage, handling, or administrative costs
    • Any other amounts owed by Customer

2. Partial Fulfillment Based on Net Available Funds

After applying the Deposit to the amounts above, Seller may:

    • Fulfill and ship only such portion of the order as the remaining Deposit balance will cover, and
    • Cancel any unfulfilled portion of the order without liability

3. Restocking Fee on Unpaid Goods

Any portion of an order not paid in full by the Customer may be treated as a cancellation and shall be subject to the applicable restocking fee (minimum 15%), which may be deducted from the Deposit.

4. Disposition of Remaining Inventory

Seller may, without obligation, reallocate, resell, or otherwise dispose of any unfulfilled or unpaid goods. Customer shall have no claim to such goods unless and until paid in full.

5. No Obligation to Extend Credit or Hold Inventory

Seller shall have no obligation to continue to hold inventory, pricing, or production capacity for any order with a past due balance.

Deposits are non-refundable except as expressly provided herein.

Returns (Standard E-commerce Orders Only)

We will accept returns for 30 days from the date of purchase on the majority of our products. Once your return has been approved, we will send you a pre-paid UPS return label.  The cost of this label will be deducted from your refund.  In cases where you receive a defective product, the return label will be provided to you at no cost.

To be eligible for a return, your item must be unused, uninstalled condition free of defects, marks, or scratches. It must be in the same condition that you received it. It must also be in the original manufacturer's packaging and must be returned in an outer box. Do not write on the product box, or affix shipping labels to the product box. You must pack the products in an outer shipping box. Failure to follow these instructions will result in a restocking fee or a denial of your return.

When your return is received by our warehouse, it will be inspected by our team.  If the return fails to meet any of the requirements above, a restocking fee will be applied to your refund. If devices are returned with scratches or other damage and the device is not eligible for a return, we will contact you to return the device to you.

In special situations, we may extend the return window to up to 60 days. If you are outside the return window, please email info@mobilemusthave.com - we review these situations on a case-by-case basis, and we reserve the right to assess a restocking fee depending on the situation. Returns will not be accepted after 60 days regardless of the circumstance. 

Return Exemptions

Blu Technology water products are excluded from return once they have been opened or installed. This is due to health and safety reasons and is enforced by the manufacturer. If you experience an issue with a water product you are covered by the manufacturer's warranty. MobileMustHave will work with you and the manufacturer to troubleshoot the issue toward resolution. For Blu Technology related warranty requests or to return your unopened, unused product, please contact our customer service department at info@mobilemusthave.com. 

Macerator and sanitation products are excluded from return once they have been installed. This is due to health and safety reasons. If you experience an issue with a macerator or sanitation product you are covered by the manufacturer's warranty, and they will work to resolve your issue within the warranty period. MobileMustHave will make reasonable efforts to assist in putting you in contact with the manufacturer and ensuring your issue is resolved. For additional questions please contact info@mobilemusthave.com

Special Order Items

Items listed as special on our website such as custom cables or routers/devices that we do not regularly stock, are non-returnable. Items noted as special orders are listed on the listing page as such below the primary description. 

Return Process

To initiate an RMA request, have your order number handy and visit our return portal to begin the return process. We will review your return request and once approved issue a Return Merchandise Authorization (RMA). 

YOU WILL RECEIVE AN RMA AUTHORIZATION WITHIN 1-3 BUSINESS DAYS. DO NOT SEND YOUR PRODUCT BACK WITHOUT THIS AUTHORIZATION # OR YOUR REFUND WILL NOT BE PROCESSED. 

If you have issues with the return process, including if you did not receive an RMA # please email us at info@mobilemusthave.com, and we will get your issue resolved.

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. Once approved, we will notify you that your refund has been processed. A credit will automatically be applied to your credit card or original method of payment. Credits usually appear within 5-10 business days based on your cardholder agreement.

Shipping

To return your product, follow the instructions provided in the RMA approval email. Do not send items if you have not received a Return Merchandise Authorization Number (RMA) for. 

DO NOT SEND RETURNS TO THE ADDRESS LISTED ON OUR WEBSITE, AS THAT ADDRESS DOES NOT ACCEPT RETURNS. SENDING PACKAGES TO THIS ADDRESS WILL RESULT IN ADDITIONAL SHIPPING CHARGES TO REROUTE PACKAGES AND DELAYS IN YOUR RETURN.

Please note: Initiating a Chargeback with your credit/debit card company will delay the return process by 30-90 days as it immediately removes our ability to process a refund on any transaction. The traction becomes locked for investigation. Our only recourse once a chargeback has been initiated is to communicate directly with our card processor who then communicates with the customer’s card issuer which can take 30-90 days. These processes are regulated by financial industry standards, not by your bank or MobileMustHave.com.

Application of Payments

Seller reserves the right to apply any payments received to outstanding invoices in any order deemed appropriate by Seller.

Governing Law

This Agreement and all transactions between Seller and Customer shall be governed by and construed in accordance with the laws of the State of New Hampshire, without regard to its conflict of law principles.

No Waiver

Failure by Seller to enforce any provision of these terms shall not be deemed a waiver of future enforcement of that or any other provision.