Peplink 8 PoE 10G Switch & 24 PoE 2.5G Switch Licenses, Add-ons, Warranties and Accessories
Peplink PrimeCare and PrimeCare+ are comprehensive support and maintenance packages designed to enhance the ownership experience of Peplink devices. They provide a range of services and benefits to ensure that your network operates smoothly and efficiently. Here's a breakdown of what they typically include:
Peplink PrimeCare:
- Firmware Updates: Access to the latest firmware updates, which include new features, performance improvements, and bug fixes.
- Technical Support: Access to Peplink's technical support team for assistance with setup, configuration, and troubleshooting.
- Hardware Warranty: Extended hardware warranty coverage beyond the standard warranty period.
- Software Features: Access to certain software features and capabilities that may not be available without a PrimeCare subscription.
Peplink PrimeCare+:
PrimeCare+ includes all the benefits of PrimeCare, plus additional features and services:
- Advanced Hardware Replacement: Expedited hardware replacement service in case of device failure.
- Priority Support: Higher priority access to the technical support team, ensuring faster response times.
- InControl 2 Premium Features: Access to premium features within Peplink's InControl 2 cloud-based management platform.
- Additional Software Features: Access to additional software features and capabilities beyond those included in PrimeCare.