Mobilecare Advanced Replacement Service. We recognize many of our customers cannot wait a week for a warranty replacement from the manufacturer while traveling on the road using products purchased from MobileMustHave.com. That is why we have introduced the Mobilecare Advanced Replacement Service. Warranties are provided by the manufacturer of your products, not by MobileMustHave.com but we can assist if you need a device replaced in a hurry for a small fee. Why do we charge a fee? We have to manage the warranty process with the manufacturer for the defective device, we provide our customers with a modem immediately out of our inventory and are then provided a replacement modem by the manufacturer that can no longer be sold as new. We also cover the shipping of the modem to and from the customer. To cover the administration costs of this service, we charge a fee for our service and a refundable deposit that we credit back once the defective unit is returned to us. Fee and deposit structure below.
Advanced Replacement Fee: $99.00 (waived if device purchased within 30 days)
Fully Refundable Deposit: $500.00
Advanced Replacement Program is offered as a courtesy only to customers who purchased devices from MobileMustHave.com for devices with a minimum of 90 days of remaining factory warranty . This service is offered as a courtesy to our customers on a per incident basis approved at the sole discretion of MobileMustHave.
Advanced Replacement Terms & Conditions:
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Why Choose Us
Pick the Mobile Internet Experts
The MobileMustHave Team has 50+ years of combined expertise in networking and Information Technology. We are RVers too, and we put each product we sell through rigorous testing in our own RV.
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- internet needs
Replacement router shipped timely and worked great. Refund was issued timely
It was great to get the replacement without first having to wait for the return to clear. Meanwhile I was able to stay online with limited functionality waiting for the advance replacement . Okay
Great Customer Service
The people I communicated with were very helpful in sending me a replacement cellular modem/router, and getting the plan I needed set up and working. I will continue using MMH for my internet needs.
Earned a faithful customer.
I recently had an issue with my cellular modem which was completely outside of the control of MobileMustHave. Despite this they stepped up and went above and beyond. There is no way this company could do more to earn my trust and continued patronage.I was able to get back on line and back on the road in very short order based on their helpful action and exceptional customer service.