Mobilecare Advanced Replacement Service. We recognize many of our customers cannot wait a week for a warranty replacement from the manufacturer while traveling on the road using products purchased from MobileMustHave.com. That is why we have introduced the Mobilecare Advanced Replacement Service. Warranties are provided by the manufacturer of your products, not by MobileMustHave.com but we can assist if you need a device replaced in a hurry for a small fee. Why do we charge a fee? We have to manage the warranty process with the manufacturer for the defective device, we provide our customers with a modem immediately out of our inventory and are then provided a replacement modem by the manufacturer that can no longer be sold as new. We also cover the shipping of the modem to and from the customer. To cover the administration costs of this service, we charge a fee for our service and a refundable deposit that we credit back once the defective unit is returned to us. Fee and deposit structure below.
Advanced Replacement Fee: $99.00 (waived if device purchased within 30 days)
Fully Refundable Deposit: $500.00
Advanced Replacement Program is offered as a courtesy only to customers who purchased devices from MobileMustHave.com for devices with a minimum of 90 days of remaining factory warranty . This service is offered as a courtesy to our customers on a per incident basis approved at the sole discretion of MobileMustHave.
Consultations
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Our team of mobile experts are available to help you pick the right solution. Click below to schedule a phone consultation.
Membership
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Access discount pricing not available to the public and save on your first purchase. Exclusive educational content and forum access. Earn 2x reward points on all purchases good towards future items. Membership can pay for itself with your first purchase.
Price Match Guarantee
Never pay more at MobileMustHave; we will match any advertised, authorized, in-stock, price or give you a $50.00 store credit. Terms and Conditions apply.
Education
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We have partnered with the Mobile Internet Resource Center to help education and answer all your questions about mobile internet. MobileMustHave Members gain exclusive access to content and special discounts. Click below to learn more.
Why Choose Us
Pick the Mobile Internet Experts
The MobileMustHave Team has 50+ years of combined expertise in networking and Information Technology. We are RVers too, and we put each product we sell through rigorous testing in our own RV.
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Mobile Internet Bundles
Take the guess work out of selecting components by hand. Our bundles combine everything you need into a single package at a discounted bundle price.
Got my new unit in within a few days .
Should automatically select 2 day shipping only.
Support and router replacement went smoothly. Very satisfied with the process and quickness.
I had a failed router at my Bahamas villa and was in the US and needed an advanced replacement. This allowed me to get a replacement in advance and bring it with me on my next trip to the Bahamas to replace my failed unit. Awesome option for critical support.
Replacement router shipped timely and worked great. Refund was issued timely
It was great to get the replacement without first having to wait for the return to clear. Meanwhile I was able to stay online with limited functionality waiting for the advance replacement . Okay
The people I communicated with were very helpful in sending me a replacement cellular modem/router, and getting the plan I needed set up and working. I will continue using MMH for my internet needs.