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We partner with reputable wholesalers who manage thousands of lines nationally and operate licensed businesses with fully staffed support teams. Plans are vetted for compatibility and tested by our internal testing team for 3-6 months before being offered to customers. As with all plans, there is a chance that a carrier may choose to change the device compatibility list or suspend service on a particular account or line (anyone who says differently is not telling the truth). By partnering with reputable wholesalers that purchase data-only plans designed for use with our devices, the chance of shutdown is minimized. In the unlikely event of a shutdown, our support team is always available to relocate customers to an alternative plan at no cost to you.

Our plans have no contracts or commitments. You can discontinue service at any time by contacting our customer service team. Pro-rated refunds for pre-paid months of service will not be issued, so make sure to cancel around the end of your monthly billing cycle to maximize the use of your plan. To reinstate service, just purchase the plan again and receive a new SIM card.

If you resume service after disconnecting, the monthly fee will readjust to the current recurring monthly rate as listed above.

When your SIM card ships, you will receive an activation ticket with payment information to set up your next month of service. Payments are processed monthly through our billing portal. This can be managed by logging into your account on our store and clicking "Manage Subscriptions". You can cancel your service or update your card on file in the account management portal.

If your card is declined, you will receive an email that there is a payment issue and to update your payment method. If the issue is not remedied within 48 hours, your line will be disconnected. If your line is disconnected due to non-payment. Once your payment method is resolved, your service will be reinstated typically within 24 hours. If your account is suspended for more than 7 days, your line may be re-assigned and you may need a new sim card to resume service. 

If you use more than 1000GB, the provider reserves the right to suspend your service. Connections are not throttled when using over 1000GB at this time. The account is monitored for abuse and activity that is not consistent with our Terms of Service. If your account is suspended, your plan will resume at the next billing cycle. If you habitually exceed 1000GB, you might be disconnected permanently - so make sure you set your bandwidth alerts as outlined in our Bandwidth Management Article.