Peplink Balance 20

This mobile router is equipped with a single cellular modem. This device may have multiple SIM card slots but can connect to one cellular provider at a time. Single modem devices may include a USB port or expansion slot to add additional modems. Switching between SIM card slots can be done via the management console, typically in 30-60 seconds allowing time for the modem to reboot utilizing the auxiliary SIM slot(s). Higher-end single modem devices often have faster maximum download/upload speeds then other devices but lack the redundancy found in a multi-modem device. Our multi-modem collection of devices can be found here. 

Internet traffic can be routed in a variety of ways using Peplink's proprietary Outbound Policy Management Algorithms.  Single modem devices may be capable of utilizing SpeedFusion technology, also known as "WAN bonding", which may require separate licensing. Single modem devices can bond the single cellular connection with the devices WAN port or WIFI-as-WAN sources if the device supports these functions.  See SpeedFusion section on this page for additional information.

This mobile router comes with indoor antennas that provide 3db of cellular gain. Upgrading to an optional roof antenna can provide significant signal improvement by moving the cellular antenna outside, at higher elevation and provide you the benefit of an antenna with higher gain specifications. Roof antennas can be added now with a bundle discount by checking out our Internet Bundle Section, or at a later date based on your needs.

This is a PrimeCare device. PrimeCare includes a factory replacement warranty, centralized cloud management, and SpeedFusion licenses for WAN Bonding functionality. PrimeCare may also enable certain optional features like Virtual WAN and/or WAN ports on specific models. PrimeCare devices include 1 Year of PrimeCare with your purchase. Update to PrimeCare+ to upgrade from business hour support with the manufacturer to 24/7 email based support with the manufacturer. PrimeCare+ customers are eligible for Advanced Hardware Replacement from the manufacturer. Once your RMA is approved a new device will be sent to you before the defective device is returned ensuring customers are not left without a device during the warranty replacement. PrimeCare+ is provided by the manufacturer, not by MobileMustHave. For additional information our partners at the Mobile Internet Resource Center have put together a detailed guide. 

Licensing PrimeCare and Primecare+ beyond year one can be purchased at the time of purchase or after the fact. Basic functionality will remain if PrimeCare expires. Factory Warranty, InControl Cloud Management and SpeedFusion will stop functioning until the PrimeCare license is renewed. Warranty and license purchases are non-refundable due to manufacturer policies. 

Looking for the full specifications on this product? Not to worry, they are located above under the "Documentation" Tab just above by the product description.