Incontrol2 & Warranty Options for Pepwave Max Br1 MK2 LTE-A Series devices.
There are 3 types of ongoing subscriptions and warranty services available for Pepwave devices.
- Incontrol2 License - Provides access to Incontrol2 cloud management only
- EssentialCare - Provices Incontrol2 cloud management, software updates, firmware updates, factory warranty for replacement of defective device once defective unit is received by Peplink
- SmartCare - Provices Incontrol2 cloud management, software updates, firmware updates, factory warranty for replacement of defective device with advanced replacement shipping of replacement device before defective unit is received back. Refundable deposit may be required for advanced replacement.
Peplink EssentialCare optional extended warranty packages provide customers with Incontrol2 cloud management licensing, software updates, firmware updates, and extended factory warranty support for devices deemed defective by Peplink's warranty support department. EssentialCare is a cost effective and convenient way to extend the warranty coverage of your Peplink device for customers who do not need advanced replacement support. Note that EssentialCare cannot be purchased for devices outside of existing warranty. For warranty reinstatement options select SmartCare option. Warranty and license purchases are non-refundable due to manufacturer policies.
- 1-Year EssentialCare included with new Peplink device purchase
- Technical Support via Support Ticket via Peplink
- Firmware Upgrades
- InControl2 Cloud Management
- Hardware Warranty (requires device to be returned to Peplink prior to replacement being sent out, for Advanced Replacement support, select SmartCare option)
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